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Shipping Information

How Quickly Do We Ship?

We strive to ship your products on the next business day after we receive your order (excluding weekends and holidays). If you have selected standard UPS Ground shipping, you can expect delivery within 1 to 7 business days after your order has shipped.

View UPS Zone Map for transit times.

If any of your items are temporarily out of stock, we will call or email you within 24 hours (excluding weekends and holidays) to let you know when you can expect your order. If your order includes items that are both in and out of stock, we will also ask you if you wish to have your shipment split so that you can receive in-stock items immediately. Then, when an out of stock item does ship, it will ship at no charge to you (using UPS Ground).

You will receive an e-mail confirmation of your order that will contain full order information.


expedited shipmentNeed Your Order IMMEDIATELY?

Just select express delivery: 
  • Next Day by 10:30am
  • 2-Day end of business day
  • 3-Day end of business day

Please note that the following conditions apply for Express Shipping:

  • UPS delivers on business days only (Mon. - Fri.; no holidays)
  • Express shipment orders placed before 12 pm (noon) EST are processed and shipped the same day (Mon. - Fri. only, no holidays). 
  • Orders placed after 12 pm (noon) are shipped the next business day (Mon. - Fri. only, no holidays).
  • For 2-Day and 3-day shipping, the day that the package ships is NOT counted as a shipping day.
    For instance, a 2-day package ordered after 12 noon on a Thursday will ship out on Friday, and will be delivered in 2 business days, by the end of the day Tuesday.
  • To ensure your specific delivery date and time, please call our office during business hours, whenever possible.

Toll-free phone:    
800-299-3770   

Office Hours: 
Mon.-Thurs. -- 8:30 am - 4:30 pm EST; 
Fri. -- 8:30 am to 3:00 pm
Fax: 508-651-2674

 

 International Shipping

Shipping outside the United States? International shipments are currently enabled for select countries. Click for more information on how to ship internationally.

APO/FPO Addresses:
U.S. Military addresses are not considered international addresses.  When completing your billing/shipping address, choose the appropriate "Armed Forces" territory, enter the designated zip code, and proceed through checkout. 

On-line Package Tracking!

If you are a registered customer, you can track your package on-line. Up-to-date information on your order status is available as well as your carrier tracking number.  Just click on "Log In" in the top right navigation bar, enter your email address and password, then click on the link for "Order Status." Tracking information will appear the day after you placed your order and will be updated daily. Once your order ships, you will also receive an email confirmation with your UPS tracking number.

Shipping Rates

Most packages are sent via UPS from our warehouse in Natick, MA.  We calculate shipping charges based on the weight (and, occasionally, the dimensions of the packaging) of your merchandise; your particular shipping address; and the shipping method you select, using standard UPS shipping rates.

Handling Fees

We do not charge a handling fee.

Estimating Shipping Costs

You can estimate your shipping costs once you've finished shopping (U.S. shipping addresses only).  When you are viewing your shopping cart, just fill out the information in the Estimate Shipping and Tax section.

Multiple Shipping Addresses

Please place separate orders if you need to ship to more than one shipping address.

P.O. Boxes

UPS does not deliver packages to P.O. boxes. Please make sure you provide us with a physical street address for your shipping address.